To start with, huge thanks and shout out in your Cust Svc rep Laura. She is extremely pleasant and was capable to address my challenge rapidly. You should truly feel very lucky to possess her being an personnel.
I flew on American airlines for The 1st time and past. our luggage was harmed with black grease on it massive hunks out of the handles and wheels. your airplane was dirty and really unpleasant. the flight crew was not helpful in the least. My granddaughter was with me and is about 6ft tall no area for her legs and man or woman laid again in her seat and she or he couldn't transfer whatsoever in her seat.
I are actually over the cellphone for 3 several hours attempting to resolve a concern where by my bag was split open and my possessions missing.
This was completely unfair to me- I paid out for just a seat and bought one/two seat, I compensated added for “additional home†and received no area. This was a terribly uncomfortable working experience for me.
I had been fortuitous ample being on board American Airways Flight #32 (LAX – JFK) on labor working day….my spouse and i have been seated individually…we had a Loss of life inside the family and were being about to nyc for the funeral…….
I have tried using calling and was on for 15 minutes simply to be hung up on. I have sent 2 emails without any reply… I really like your airline but attempting to have a modify made so we don't get rid of the many the money we expended on our flight due to the fact we aren’t in a position to really make it mainly because my fiancés grandmother handed absent and we need to be here and may’t go away at this moment With all the funeral arising throughout our scheduled vacation. I haven't been in the position to get any place and currently being that I am a Vacation Agent, I are aware that for scenarios like this, Despite having non-refundable tickets, the Airways can give a credit history for partial or may perhaps even give credit history for the total volume for use on future vacation.
My problem is usually that AA extended responded to my complaints and lies about motives the I used to be bumped of flight.
Times have improved and its really sad. BTW – Our flight to Madrid was with Iberia as well as knowledge was the whole reverse! The plane was bright, clear and modern-day plus the foods options were being appetizing and the attendants were conscious of food stuff elements. Of course it can be achieved ideal!
Expensive Purchaser Service, On September twenty five my twelve yr outdated son, Aaron Silvers was booked on American Airlines flight 1358 flight at three:10PM from Chicago O’hare in route to Los Angeles LAX airport. He was escorted by a pal from the household, Lori Cooper, towards the airport and through security towards the gate. For a rate of $one hundred fifty which i previously compensated, your airline certain me that my son could well be Risk-free and looked after quite very well. The flight was announced delayed the moment they arrived to your gate. Our family members Mate, Lori called into her Office environment to inform them that she was running late. The 2 of them got some lunch and waited. The flight was as a consequence of depart at four:15PM, so it wasn’t so inconvenient. They met again with the gate to board as well as the attendant explained to them that the flight was delayed A further half one hour because of depart at four:45PM.
my flight 5151 from savannah to charlotte 405pm was delayed for 4 1/2 hrs that has a flat tire no tire with the savannah airport to repair it so we had to watch for another fight from charlotte to deliver the tire to us after which you can we had to wait yet again for one more flight to bring the Resource to restore the tire . we had been instructed to make our on reservation For brand spanking new tickets and nevertheless when we termed in there was no information and facts of a delay my frustration level is overcome, laura a AA staff attempted to help and received really stress since she had a hard time environment me and my household together I was advised to have a seat and she would consider later on just after helping other useful content buyer at that time I felt like I didn't make a difference right after sensation that I was not critical I request 2 meal ticket so we could take in due to the fact if flight was not delayed I would have be dwelling for meal at 7pm in Cleveland ohio I have not taken this airline just before remember to allow it to be correct and replace 2 round trip ticket
I used to be overcharged for a 3rd piece of luggage on a world excursion United states to Uruguay. I have tried using the web site e mail to try to obtain a refund; no response.
I used to be distressed because of the celebration — I'd medications in that baggage, and was most anxious about obtaining it sent.
Good Morning, I was wanting to know what are the requirements required when a shopper travels that has a minor. Thank you for any information and facts regarding this matter.
january 26 my son flew non stop from st. louis to laguardia airport new york. He arrived, his baggage didn’t. He claimed within the airport that his bag did not come from the airplane. The lady at the booth checked the assert ticket. The bag had not left St. Louis. She gave him a locator selection and told him they'd be making contact with him soon. They could not obtain it so that they despatched him a sort to fill out of his belongings from the bag. He despatched it in.